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Failed to update - Incorrect Msi package code



Failed to update - Incorrect Msi package code

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#1
windows version welkinsuite

frederic.geoffroy

    Posted 16 Mar 2020 and edited 17 Mar 2020

    Failed to update - Incorrect Msi package code


    I face that issue displayed in a pop-up when I click Help > Check for Updates


    Attached Files


    3 replies to this topic

    #2

    ihor.zhabolenko

      Posted 16 Mar 2020

      Hello Frederic. 


      I kindly ask you to reproduce this one more time and please send us a bug report with attached log files directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please specify your email and enable the 'Attach Log File' checkbox.
      This way we would receive your TWS log files which could help us to find a reason for the error.


      Also, could you please send the next logs by email (send to ihor.zhabolenko@welkinsuite.com)?  %ProgramData%\TheWelkinSuite\UpdaterService\UpdaterService.log


      We will wait for your response.


      Take Care,

      Ihor



      TWS Team


      #3

      frederic.geoffroy

        Posted 16 Mar 2020

        Report bug don and email to you with Log done.


        Please let me know how to fix that


        Thanks for your help



        #4

        ihor.zhabolenko

          Posted 17 Mar 2020

          Hi Frederic. 


          Thank you for your reply.


          I have just replied to you by email.


          If you any other questions, just let me know I will be happy to help.


          Kind Regards,

          Ihor


          TWS Team





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