I have not yet managed to create a project in 22.8.4 version. It gets stuck for several hours and never finishes.
#2
Posted 08 Sep 2015
Hi ikljaic,
Are you able to cancel download process and send us a bug report with log attached? Or TWS is crashing when canceling when download is stuck?
Thanks,
Vladimir
Vladimir Gubanovich
Head of Product
The Welkin Suite
skype id: vladimir.gubanovich
e-mail: vladimir.gubanovich@welkinsuite.com
#3
Posted 09 Sep 2015
Hi ikljaic,
There may be some reasons for such behavior that we're aware right now (and fixes will be released tomorrow):
- If credentials are incorrect
- If credentials are correct but password has expired
- If theres a file (likely Static Resource) with empty body
If you can ensure that everything is correct with credentials I'd like to ask you to send us logs if possible or wait for tomorrow's release and check if it would be fixed.
Thanks,
Vladimir
Vladimir Gubanovich
Head of Product
The Welkin Suite
skype id: vladimir.gubanovich
e-mail: vladimir.gubanovich@welkinsuite.com
#4
Posted 10 Sep 2015
I went ahead and checked your suggestion, and could net find any of those cases. I've reported a bug with welkin and included the log
#5
Posted 10 Sep 2015
I still have this issue on 0.22.11. Where can I find the log file to send you?
Attempting to cancel project creation after it remains in-progress forever results in the attached exception.
#6
Posted 10 Sep 2015
I am having the same issue as above, and I updated to this version so that I can benefit from the Git integration. How do I find the error log?
-Dave
#7
Posted 24 Sep 2015
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
#8
Posted 06 Oct 2015
I no longer have this issue on the latest version, and I was able to successfully create a project, thanks! An error was logged, though, so I have reported that.