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IDE crash in Admin Panel



IDE crash in Admin Panel

started by donnie745 26 Sep 2017 - 10:44 AM
Admin Panel
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#1
windows version welkinsuite

donnie745

    Posted 26 Sep 2017

    Hi there,

    I just tried to use the Admin Panel for the first time and on attempting to open one of the SObject tree nodes in the panel on the left hand side the IDE crashed. I attempted the same thing another 4 times clicking on different SObjects and each time the same thing happened.


    Looking at the Event Viewer it looks like a crash occurred within the .NET Runtime (with Event ID 1026), here are the details of the error as specified in the Event Viewer:

    Application: TheWelkinSuite.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Reflection.TargetParameterCountException
    Stack:
    at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__0(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
     

    Following this the Event Viewer has an application error from TheWelkinSuite.exe (with Event ID 1000) with the follwoing details output:

    Faulting application name: TheWelkinSuite.exe, version: 1.11.12.4, time stamp: 0x59c53bd5
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.23807, time stamp: 0x5915f98e
    Exception code: 0xe0434352
    Fault offset: 0x0000c54f
    Faulting process id: 0x1f9c
    Faulting application start time: 0x01d336a557986f08
    Faulting application path: C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\TheWelkinSuite.exe
    Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
    Report Id: d1be8aff-a298-11e7-877c-90b11c9b0983


    I am using version 1.11.12.4 (trial version) of the Welkin Suite; if you need any other info give me a shout.


    Cheers,

    Donnie


    5 replies to this topic

    #2

    kate.dulko

      Posted 26 Sep 2017

      Hi Donnie,


      Thank you for your post.


      I kindly ask you to send us a bug report directly from the IDE: you can find this option in the menu Help -> Report a Bug, please enable the 'Attach Log File' checkbox and put your email. This way we will receive your TWS logs and they could help us to understand the exact reason for TWS crash that you were faced with.

      Also, may I please ask you to check if the issue is reproduced when you repeat the same action in the Schema Explorer? You can open it from the mane View -> Show Schema Explorer.


      Thank you,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        

      #3

      donnie745

        Posted 26 Sep 2017

        Hi Kate,

        I tried the Report a Bug steps you metioned but got an error on sending (looking at logs there seems to be an issue with the request to the https://updater.welkinsuite.com/userservice.svc webservice resulting in an "EndpointNotFoundException").


        Please find attached the log files hyperlinked in the Report a Bug dialog.


        Cheers,

        Donnie


        Attached Files

        #4

        kate.dulko

          Posted 26 Sep 2017

          Hi Donnie,


          Thank you for your response.


          We will investigate what is the reason for the error when sending a bug report from the IDE. Looks like this is related to the issue when the IDE couldn't connect our server even with the additional proxy settings - sending feedback and reporting a bug options use a different approach when connecting to the web and they don't  automatically apply your settings from the .config file.


          As for TWS crash, the reason for this is that the IDE couldn't generate properly a workflow tree data for your objects.

          Can you please tell me if this crash is reproduced for all your objects in the Admin panel or for those which contain related Workflow Rules only?

          Our developers will fix this issue in one of the nearest sprints.


          Thank you,

          Kate 


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            

          #5

          donnie745

            Posted 27 Sep 2017

            Hi Kate,

            I tried opening up the tree data for about 10 SObjects that haven't got workflows and they all opened successfully in the Admin Panel, some of them had validation rules and page layouts (the page layouts didn't appear in the tree data though) so it does look like the crash is specific to SObjects with workflows. The Schema Explorer is working fine for the SObjects that failed to open in the Admin Panel.


            Cheers,

            Donnie


            #6

            kate.dulko

              Posted 27 Sep 2017

              Hi Donnie,


              Thank you for your response!

              We will work on solving the issue for sObject with related Workflow Rules.


              Page layouts data for your sObjects could be absent in the Admin panel if the related files are not included in your TWS project. Please add the related Layout files in the 'Project Metadata Components' wizard and pull them from Salesforce to your project.


              Best Regards,

              Kate


              Kate Dulko
              Customer Relations

              The Welkin Suite

              twitter: @KateDulko
              skype id: d_katerina
              e-mail: kate.dulko@welkinsuite.com

               

                

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