I have the same issue!

 Hi guys,

Thank you for contacting us with this issue.

There are several reasons for the error with the code 1603. This is why I kindly ask you to send us the 'TWS_Installation.log' file. It is located in the next folder: %LocalAppData%\TheWelkinSuite\Installation\.

Also, we will greatly appreciate if you could send us the 'IsolatedShell*.txt' log files, there can be several of them. These files are located in the %LocalAppData%\TheWelkinSuite\Installation\TWS_Prerequisites_Logs folder.

In addition, may I please clarify with you if the error is reproduced after you restart your computer and launch TWS installation again.

Thank you,

Kate

I attached to log. This was the only one I could find and was located in: %LocalAppData%\TheWelkinSuite\Installation. After a reboot and running the installation again it still failed.

Hi Derk,

Thank you for your log file.

May I please clarify with you if you had the installed TWS on this computer previously?

If no, can you please install the Microsoft Visual Studio 2013 Shell (Isolated) separately using the link? After this please reboot your computer and continue TWS installation.

Also, we have noticed that you have the space symbol in the folder name. This can be the reason for the issue. If this is acceptable for you, can you please rename the folder name to remove the space symbol?

Thank you,

Kate

I also could only find the TWS_Linstallation.log. Please see the attached.

I beleive I might have had a beta version of TWS installed some time ago that I later uninstalled. But I can't be sure if it was on this machine or not.

Also, I do have a space in the %LocalAppData%\ folder. This is my user folder in the root c:/windows/users. I would really prefer a solution that did npt involve renaming that folder if possible.

Thanks,

Cody

Hi Cody,

Thank you for your response and for your log file.

Our developers will solve the issue related to the failed installation due to the space symbol in the nearest version of the IDE.

Also, there is one more error in your log file and this is related to the insufficient privileges to start The Welkin Suite Auto-Updater service. 

I kindly ask you to open your Services manager and check if The Welkin Suite Auto-Updater service is present in the list. If yes, please start it manually. 

Please share the result of your actions with us so our developers could investigate the issue you are faced with deeply.

Thank you,

Kate

Installing the Microsoft Visual Studio 2013 Shell (Isolated) seperatly and rebooted. That did the job! Thanks.

Hi Derk,

Thank you for your response with the update.

I'm glad that now you can continue your working process with The Welkin Suite IDE.

If you would have any other questions, please contact us. We will be happy to assist.

Our developers will solve the installation issue in the nearest version of the IDE.

Regards,

Kate

I am having install problems also. Attaching TWS_Installation file. I do not have any logs. It would be nice to get some support. This looks like an amazing tool, don't understand why there is an issue with instllation.

Greetings,

Thank you for contacting us with this issue.

The reason for the failed installation, in this case, is related to the failed starting of The Welkin Suite Auto-Updater service.

I kindly ask you to check your security policy settings and set up them to the required by the IDE (Security Policy).

Also, may I please clarify if you have any antivirus software installed on your computer. Some of them can block the start of the Auto-Updated service. We have contacted them today and they will add The Welkin Suite files and services to their whitelist.

In this case, you would have a possibility to install the IDE after updating antivirus database.

Thank you,

Kate