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Payment redirect failed



Payment redirect failed

started by whitney 20 Jan 2020 - 09:36 PM
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#1
mac version welkinsuite

whitney

    Posted 20 Jan 2020 and edited 21 Jan 2020

    Hello,

     
    I am trying to purchase a professional subscription online with Welkin Suite.  I am receiving verification for the AMEX payment; however the payment redirect failed.  When I log into Welkin, my profile says there is no payment history.
     
    There is no message error; I just get I get redirected to this page:
     
    My 30 day trial has expired and I would like to be able to continue working on projects that I have started.  Please advise.
     
     

    3 replies to this topic

    #2

    ihor.zhabolenko

      Posted 21 Jan 2020

      Hello Whitney!

       
      We are looking for a solution to this issue. I have just extended your Trial for 3 days before this issue is resolved.
      Could you please try to login to the IDE?
       
      I hope it helps!
       
      Best Regards,
      Ihor

      TWS Team

      Post deleted by author.

      #4

      ihor.zhabolenko

        Posted 21 Jan 2020

        Hi Whitney!

         
        This issue was resolved and you could try to purchase a new subscription!
         
        Thank you for your time!
         
        If you have any other questions, just let us know we will be happy to help you!
         
        Best Regards,
        Ihor

        TWS Team

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