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Some problem ocurred during loading metadata



Some problem ocurred during loading metadata

started by adrianoandrade23 10 Sep 2019 - 05:00 PM
IDE Metadata
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#1
windows version welkinsuite

adrianoandrade23

    Posted 10 Sep 2019 and edited 20 Sep 2019

    When I click on Project Metadata Components, next to the subscribe, a red X is showing up with the following message "Some problem ocurred during loading metadata". I can' retrieve the data from my sandbox anymore. Anyone knows how to solve it?


    I got the following from C:\ProgramData\TheWelkinSuite\Application logs.


    2019/09/10 12:45:30.215 [ERROR] [268] WelkinSuite.DataAccess.Remote.SalesforceException: INVALID_TYPE: Cannot use: Territory in this organization ---> System.Web.Services.Protocols.SoapHeaderException: INVALID_TYPE: Cannot use: Territory in this organization
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at WelkinSuite.Salesforce.Gateway.Metadata.MetadataService.listMetadata(ListMetadataQuery[] queries, Double asOfVersion)
       at WelkinSuite.Salesforce.Gateway.Metadata.MetadataGateway.ListMetadata(ListMetadataQuery[] queries, Double apiVersion)
       at WelkinSuite.DataAccess.Remote.QueriesExecutor.GetFilesPropertiesDependsOnMetadataType(Connection connection, MetadataType metadataType, Boolean includeManaged)
       at WelkinSuite.DataAccess.Remote.ExecutionWrapper.ExecuteFunc[T1,T2,TResult](Func`4 func, T1 param1, T2 param2, ConnectionWrapper wrapper, Boolean shoulLogException)
       --- End of inner exception stack trace ---
       at WelkinSuite.DataAccess.Remote.ExecutionWrapper.ExecuteFunc[T1,T2,TResult](Func`4 func, T1 param1, T2 param2, ConnectionWrapper wrapper, Boolean shoulLogException)
       at WelkinSuite.DataAccess.Remote.CreateProjectConnection.GetFilesPropertiesDependsOnMetadataType(MetadataType metadataType, Boolean includeManaged)
       at WelkinSuite.Presentation.Wizards.Download.ViewModels.PackageViewModel.RetrieveMetadataMembers(IRemoteCreateProjectConnection connection, MetaDataTypeItem metadataTypeItem)
    WelkinSuite.DataAccess.Remote.SalesforceException: INVALID_TYPE: Cannot use: Territory in this organization ---> System.Web.Services.Protocols.SoapHeaderException: INVALID_TYPE: Cannot use: Territory in this organization
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at WelkinSuite.Salesforce.Gateway.Metadata.MetadataService.listMetadata(ListMetadataQuery[] queries, Double asOfVersion)
       at WelkinSuite.Salesforce.Gateway.Metadata.MetadataGateway.ListMetadata(ListMetadataQuery[] queries, Double apiVersion)
       at WelkinSuite.DataAccess.Remote.QueriesExecutor.GetFilesPropertiesDependsOnMetadataType(Connection connection, MetadataType metadataType, Boolean includeManaged)
       at WelkinSuite.DataAccess.Remote.ExecutionWrapper.ExecuteFunc[T1,T2,TResult](Func`4 func, T1 param1, T2 param2, ConnectionWrapper wrapper, Boolean shoulLogException)
       --- End of inner exception stack trace ---
       at WelkinSuite.DataAccess.Remote.ExecutionWrapper.ExecuteFunc[T1,T2,TResult](Func`4 func, T1 param1, T2 param2, ConnectionWrapper wrapper, Boolean shoulLogException)
       at WelkinSuite.DataAccess.Remote.CreateProjectConnection.GetFilesPropertiesDependsOnMetadataType(MetadataType metadataType, Boolean includeManaged)
       at WelkinSuite.Presentation.Wizards.Download.ViewModels.PackageViewModel.RetrieveMetadataMembers(IRemoteCreateProjectConnection connection, MetaDataTypeItem metadataTypeItem)



    6 replies to this topic

    #2

    ihor.zhabolenko

      Posted 11 Sep 2019

      Hello Adriano.

      We just started to investigate an exact reason for the issue and we will back to your the nearest days with our results on this or, probably, with some additional questions.
       
      Best regards,
      Ihor
       

      TWS Team

      #3

      ihor.zhabolenko

        Posted 11 Sep 2019 and edited 11 Sep 2019

        Hi Adriano.

         
        We have already fixed this issue and released a new version: The Welkin Suite Bloom R33.
        Could you please update your app and try to create a new project one more time?
         
        Thanks,
        Ihor

        TWS Team

        #4

        adrianoandrade23

          Posted 11 Sep 2019

          It worked. I have created a new project and now I am able to get the objects, but it is not showing up the Installed packaged items anymore.

          For instance, I have some classes from installed packaged that I was able to get locally but, now I can see anymore when I select the Project Metadata Components. Is it related to the fix?


          #5

          ihor.zhabolenko

            Posted 12 Sep 2019

            Hello Adriano.


            We are looking into the issue you have contacted us with, unfortunately, it has not been reproduced so far.


            Could you please share some details (screenshots)?

            I just retested your case and I have got the classes from the managed packages. (please take a look on the attached screenshot)


            Regards,

            Ihor


            TWS Team

            #6

            markus.koch

              Posted 20 Sep 2019

              Hey ... This topic is 7 days old but we are still facing the original issue. I have the R33 but still on all sandboxes with the preview release I am not able to get custom metadata.


              Only on our production org with the old release.


              #7

              ihor.zhabolenko

                Posted 20 Sep 2019

                Hello Markus.


                Thank you for your post.


                I kindly ask you to reproduce this one more time and please send us a bug report with attached log files directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please specify your email and enable the 'Attach Log File' checkbox.
                This way we would receive your TWS log files which could help us to find a reason for the error.


                Best Regards,

                Ihor


                TWS Team

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