The Welkin Suite Forum

Unable to reach support



Unable to reach support

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#1
mac version welkinsuite

gary.spencer

    Posted 16 Mar 2023 and edited 18 Aug 2023

    Our license has expired. We had auto renewal set up and and it didnt renew this time. The person that was the admin for our acount is no longer with the company and we need access. Whenever I try to reach suppport at info@welkinsuite.com, I get a return email from Trello. 

    Anybody else experiencing this issue?


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    • 2

    4 replies to this topic

    #2

    meiportaladmin

      Posted 29 Mar 2023

      Yes, same thing here.  I've tried two or three different email addresses and get the same Trello bounceback from all.  Sad state of affairs because I'm on a trial and I really like the product.


      • 1

      #3

      pshea1128@gmail.com

        Posted 09 Apr 2023

        I am experiencing the same issue.  Not able to reach support and receive the following email:  

        Hello,

        The Trello board Test Suppirt has reached its maximum number of cards. In order to add more cards to the board, archive some of the existing cards.

        For more information on sending cards to your board via email, please visit our help page


        Attached Files


        #4

        rbrescia62

          Posted 02 Aug 2023

          Try reaching out to sf@polytech.software as there is some sort of relationship with this company reference.  I've loved using this IDE and depend on it as well and running into this similar issue.



          #5

          suraphol

            Posted 18 Aug 2023

            I have same issue contacting the "info@welkinsuite.com" via email for support, I have paid for this software.   I have sent many times 2 months ago (June) email for support issue, but still no response (now is mid Aug) yet.  I notice that there has not been any new release for long time (year+).  At one time (June, when I tried to reach them) the "welkinsuite.com" domain (website) was actually down (not reachable) for some time, but now it is up. 

            I am not sure if Welkin Suite is still in business or not.

            I have been using this software for a few years and I like it.  If this software is not supported any more, I have no choice but switch to other software (IDE), very sad.  I am not going to renew my license which will expire soon, until I hear their response and see that they still plan to develop/support this software.






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