I have same issue contacting the "info@welkinsuite.com" via email for support, I have paid for this software. I have sent many times 2 months ago (June) email for support issue, but still no response (now is mid Aug) yet. I notice that there has not been any new release for long time (year+). At one time (June, when I tried to reach them) the "welkinsuite.com" domain (website) was actually down (not reachable) for some time, but now it is up.
I am not sure if Welkin Suite is still in business or not.
I have been using this software for a few years and I like it. If this software is not supported any more, I have no choice but switch to other software (IDE), very sad. I am not going to renew my license which will expire soon, until I hear their response and see that they still plan to develop/support this software.