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Try to open old project



Try to open old project

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#1

Christian.Schwabe

    Posted 13 Jun 2016

    Hi guys,


    after auto-install of release version 0.29.7.4 I get the following error during open old projects. See Attachment.



    Regards,

    Chris




    19 replies to this topic

    #2

    kate.dulko

      Posted 13 Jun 2016

      HI Christian,


      Thank you for your contacting us with this information.


      May I please clarify with you if you opened one or several projects in your solution?


      In addition, the hotfix 0.29.10 version of TWS is available for you.


      Regards,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      Christian.Schwabe

        Posted 14 Jun 2016

        Hello again


        I opened only project.

        After auto-install of hotfix 0.29.10 the popup window still does appear.


        Regards,

        Chris





        #4

        kate.dulko

          Posted 14 Jun 2016

          Hi Chris,


          Thank you for your comment.


          Can you please tell me what version of the IDE did you use for creation this old project?

          In addition, I kindly ask you to send us your Activity Log file. You can find this xml file in the next folder: %AppData%\Roaming\Microdoft\AppEnv\12.0 .


          Is this actual for all your old projects or for this one only?


          This will help us a lot in our investigation process.


          Thank you,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            


          #5

          Christian.Schwabe

            Posted 14 Jun 2016

            Hi Kate,


            I can not reproduce or identified with certainty which version of the IDE projects were created. In doubt, it was the version 0.28.2

            This problem occurs at all old projects.


            ActivityLog.xml attached, but it seems to involve only old logs..



            Regards,

            Chris



            #6

            kate.dulko

              Posted 14 Jun 2016

              Hi Chris,


              You're right. The Activity Log file contains not actual entries.

              We have plans to change the logging process inside TWS to avoid this.


              I kindly ask you to do the next (after the error when you open your old project): please open the Main Menu -> Help -> Report a Bug, and click on the 'Activity Log.xml' link.

              (In general, the 'Report a Bug' functionality will send us you log file automatically, but right now this doesn't work correctly)

              As a result, these actions will update your Activity Log file.


              If it is possible, please send us this file one more time after it will be updated.


              We appreciate a lot your collaboration.


              Thank you,

              Kate 


              Kate Dulko
              Customer Relations

              The Welkin Suite

              twitter: @KateDulko
              skype id: d_katerina
              e-mail: kate.dulko@welkinsuite.com

               

                


              #7

              Christian.Schwabe

                Posted 14 Jun 2016

                Hi Kate,


                no problem. I like to help where I can make TWS even better.

                Attachment below.



                Regards,

                Chris



                #8

                kate.dulko

                  Posted 14 Jun 2016

                  Hi Chris,


                  Thank you for your log file.


                  The reason for your issue is the duplicated file 'screen.css' inside the project.

                  Looks like it has appeared after the changes in the project structure that we made. 


                  You can verify this if you open your project folder (by default, it is located in the Documents/The Welkin Suite) and find the several 'screen.css' files in one or different sub-folders. In addition, if you open your project file (for example, by Notepad) you will find this file several times also.


                  If this is possible, I kindly ask you to describe us the location of the repeated files. Since our developers are looking for the reason of this behaviour, your information will help us a lot. 


                  Thank you,

                  Kate


                  Kate Dulko
                  Customer Relations

                  The Welkin Suite

                  twitter: @KateDulko
                  skype id: d_katerina
                  e-mail: kate.dulko@welkinsuite.com

                   

                    


                  #9

                  Christian.Schwabe

                    Posted 14 Jun 2016

                    Hi Kate,


                    there is, physically, only one file present in the whole project folder.

                    This file is located in "Documents\The Welkin Suite\Projects\<projectname>\<projectname>\StaticResources\<foldername>\css\screen.css"


                    When I take a look into the the project file (*.sfproj) the screen.css appears twice.

                    What should I do now?


                    Regards,

                    Chris



                    #10

                    kate.dulko

                      Posted 15 Jun 2016

                      Hi Chris,


                      Thank you for this details.


                      The migration of the structure of your project to the new one was made incorrectly.

                      I should say that the corrupted projects couldn't be used further.

                      Please re-create a project.


                      Our developers are investigating this issue related to the incorrect migration, so may I please clarify with you several more questions:

                      • Is there the "resource-bundles" folder inside your project folder?
                      • Is the 'screen.css' file a single in a zip-archive or there are other files?

                      If there are several files inside this zip-archive and the "resource-bundles" folder exists, have other files been migrated to this folder or stayed in the 'StaticResource' one?


                      Thank you a lot for your help in our investigation process.

                      We appreciate your collaboration.


                      Thank you,

                      Kate


                      Kate Dulko
                      Customer Relations

                      The Welkin Suite

                      twitter: @KateDulko
                      skype id: d_katerina
                      e-mail: kate.dulko@welkinsuite.com

                       

                        


                      #11

                      Christian.Schwabe

                        Posted 16 Jun 2016

                        Hi Kate,


                        I help at all. No problem.

                        I'm sorry and currently not in the office.

                        The described problem occures also at another project at home. Perhaps we can clarify the open questions with this project to ensure a quick respone for your questions. Unfortunately I'm only back next week at the office.

                        Attached another ActivityLog.xml for research.



                        Regards,

                        Chris



                        #12

                        kate.dulko

                          Posted 16 Jun 2016

                          Hi Chris,


                          Thank you for your notification.

                          Looks like something specific is related to the projects or their structure.


                          We will wait for your answers in a week and will make all possible to clarify the reason for this issue.


                          Best Regards,

                          Kate


                          Kate Dulko
                          Customer Relations

                          The Welkin Suite

                          twitter: @KateDulko
                          skype id: d_katerina
                          e-mail: kate.dulko@welkinsuite.com

                           

                            


                          #13

                          Christian.Schwabe

                            Posted 20 Jun 2016

                            Hi Chris,


                            Thank you for this details.


                            The migration of the structure of your project to the new one was made incorrectly.

                            I should say that the corrupted projects couldn't be used further.

                            Please re-create a project.


                            Our developers are investigating this issue related to the incorrect migration, so may I please clarify with you several more questions:

                            • Is there the "resource-bundles" folder inside your project folder?
                            • Is the 'screen.css' file a single in a zip-archive or there are other files?

                            If there are several files inside this zip-archive and the "resource-bundles" folder exists, have other files been migrated to this folder or stayed in the 'StaticResource' one?


                            Thank you a lot for your help in our investigation process.

                            We appreciate your collaboration.


                            Thank you,

                            Kate


                            Hi Kate,


                            there seems so be no "resource-bundles" folder inside my project folder and the screen.css is the only one in "staticResources\yv_assets\css\".

                            If something should not be understood simply asks again.



                            Regards,

                            Chris



                            #14

                            kate.dulko

                              Posted 21 Jun 2016

                              Hi Chris,


                              Thank you for this detail. This is important for our investigation process.

                              May I please clarify with you one more question: 

                                   you told me that the 'screen.css' entries appear twice inside you project file, so can you please describe these locations? Are they the same ones or have some differences?


                              Thank you,

                              Kate


                              Kate Dulko
                              Customer Relations

                              The Welkin Suite

                              twitter: @KateDulko
                              skype id: d_katerina
                              e-mail: kate.dulko@welkinsuite.com

                               

                                


                              #15

                              Christian.Schwabe

                                Posted 21 Jun 2016

                                Hi Kate,


                                it appears twice identically.

                                Following is an extract of *.sfproj:


                                <ItemGroup>

                                   <StaticZipItem Include="StaticResources\xxx\css\screen.css">
                                      <PhysicalRelativePath>StaticResources\xxx_partner\css\screen.css</PhysicalRelativePath>
                                      <SubType>StaticResourceZipItem</SubType>
                                      <StaticResource>xxx_partner</StaticResource>
                                      <StaticResourcePath>StaticResources\xxx_partner\css\screen.css</StaticResourcePath>
                                    </StaticZipItem>
                                </ItemGroup>


                                AND


                                <ItemGroup>
                                    <StaticZipItem Include="StaticResources\xxx\css\screen.css">
                                      <SubType>StaticResourceZipItem</SubType>
                                      <PhysicalRelativePath>StaticResources\xxx_partner\css\screen.css</PhysicalRelativePath>
                                      <StaticResource>xxx_partner</StaticResource>
                                      <StaticResourcePath>StaticResources\xxx_partner\css\screen.css</StaticResourcePath>
                                    </StaticZipItem>
                                  </ItemGroup>



                                Regards,

                                Chris



                                #16

                                kate.dulko

                                  Posted 21 Jun 2016

                                  Hi again Chris,


                                  Thank you for your answer.

                                  The current state of the entries means that your project contains duplicated files. This project wasn't migrated to the new project structure.


                                  I kindly ask you to delete the second entry about the static resource and save your project file.

                                  After this, please open this project in the IDE again.


                                  Please, let us know the result of these actions.


                                  Thank you,

                                  Kate


                                  Kate Dulko
                                  Customer Relations

                                  The Welkin Suite

                                  twitter: @KateDulko
                                  skype id: d_katerina
                                  e-mail: kate.dulko@welkinsuite.com

                                   

                                    


                                  #17

                                  Christian.Schwabe

                                    Posted 22 Jun 2016

                                    Hi Kate,


                                    done and the following error occured: See Attachment.

                                    Added ActivityLog.xml, too.




                                    #18

                                    kate.dulko

                                      Posted 22 Jun 2016

                                      HI Chris,


                                      Thank you for your files.


                                      The previous issue is solved.

                                      The new one is related to the migration process of the project structure.

                                      One of the files was locked and couldn't be migrated. Probably it was used by another program.


                                      May I please clarify with you if you have a back-up of this project? For example, on the another machine. 

                                      I kindly ask you to save one more copy of it and repeat all these actions (editing the project file and opening your project). Please close all the programs that can work with TWS project's files.


                                      Thank you for your collaboration.


                                      Regards,

                                      Kate


                                      Kate Dulko
                                      Customer Relations

                                      The Welkin Suite

                                      twitter: @KateDulko
                                      skype id: d_katerina
                                      e-mail: kate.dulko@welkinsuite.com

                                       

                                        


                                      #19

                                      Christian.Schwabe

                                        Posted 22 Jun 2016

                                        Hi Kate


                                        I can't help anymore.

                                        All I can say: I am sure that no application use this file at the time of opening the project because I opened the project after I started the pc.



                                        Regards, Chris.



                                        #20

                                        kate.dulko

                                          Posted 22 Jun 2016

                                          Hi again Chris,


                                          We appreciate all your help and investigations. Thank you for this.

                                          Our developers will continue their work on this issue.


                                          If you have any suggestions or required features, please write us. We will make everything possible to implement them in The Welkin Suite nearest time.


                                          Kindest Regards,

                                          Kate


                                          Kate Dulko
                                          Customer Relations

                                          The Welkin Suite

                                          twitter: @KateDulko
                                          skype id: d_katerina
                                          e-mail: kate.dulko@welkinsuite.com

                                           

                                            





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