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Unable to Connect to License Server Error



Unable to Connect to License Server Error (1)

started by smercer 14 Dec 2022 - 10:00 PM
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#1
windows version welkinsuite

smercer

    Posted 14 Dec 2022 and edited 19 Dec 2022

    Hello,

    I am unable to log into Welkin Suite today due to a an error connecting to the License Server.  I attempted to upload my log file but it is too large for your site.

    Please advise, as I am not able to use Welkin as of today.

    Here is an sample of the log file:

    WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel
    2022/12/14 08:19:38.449 [ERROR] [1] WelkinSuite.Licensing.Exceptions.ConnectionException: Communication exception ---> System.ServiceModel.Security.MessageSecurityException: The HTTP request was forbidden with client authentication scheme 'Anonymous'. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
    --- End of inner exception stack trace ---
    at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of inner exception stack trace ---
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel.<LoginAsync>d__1.MoveNext()
    WelkinSuite.Licensing.Exceptions.ConnectionException: Communication exception ---> System.ServiceModel.Security.MessageSecurityException: The HTTP request was forbidden with client authentication scheme 'Anonymous'. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
    --- End of inner exception stack trace ---
    at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of inner exception stack trace ---
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel.<LoginAsync>d__1.MoveNext()
    WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel
    2022/12/14 08:19:58.068 [ERROR] [1] WelkinSuite.Licensing.Exceptions.ConnectionException: Communication exception ---> System.ServiceModel.Security.MessageSecurityException: The HTTP request was forbidden with client authentication scheme 'Anonymous'. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
    --- End of inner exception stack trace ---
    at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of inner exception stack trace ---
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel.<LoginAsync>d__1.MoveNext()
    WelkinSuite.Licensing.Exceptions.ConnectionException: Communication exception ---> System.ServiceModel.Security.MessageSecurityException: The HTTP request was forbidden with client authentication scheme 'Anonymous'. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden.
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
    --- End of inner exception stack trace ---
    at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of inner exception stack trace ---
    at WelkinSuite.LicensePortalApiService.Implementation.UserServiceClient.<AuthenticatesAsync>d__c.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WelkinSuite.Presentation.Dialogs.License.ViewModels.CheckingCredentialsViewModel.<LoginAsync>d__1.MoveNext()
    WelkinSuite.ApexCodeAssistance.Implementation.CommentTask.CommentTaskProvider
    2022/12/14 08:24:43.200 [WARN] [24] An error occurred withing the main processing loop.
    System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index
    at System.Collections.ArrayList.get_Item(Int32 index)
    at Microsoft.VisualStudio.Shell.TaskProvider.TaskCollection.get_Item(Int32 index)
    at WelkinSuite.ApexCodeAssistance.Implementation.CommentTask.CommentTaskProvider.ProcessCommentForTasks()
    WelkinSuite.Common.Pipe.NamedPipeServer
    2022/12/14 08:24:43.853 [ERROR] [16] System.IO.IOException: The pipe has been ended.


    7 replies to this topic

    #2

    mdstevens4

      Posted 15 Dec 2022

      I'm having the same issue ... for the last 24 hours or so.




      #3

      smercer

        Posted 15 Dec 2022

        I had this issue about 6 months ago.  It lasted for seveal days, then just went away.  Welkin is probably the best Salesforce development UI, but the lack of releases and response from support concerns me greatly.  I am stuck in Developer Console hell for the moment due to my tight deadline.  I will likely be exploring other options after the holidays if I cannot get a response.


        #4

        mdstevens4

          Posted 15 Dec 2022

          Agreed.  I really like Welkin and hope I can continue using it but its getting more and more difficult to justify the expense to my management when things like this occur.


          #5

          joe.briatico

            Posted 16 Dec 2022

            I started having the issue this week.  Sent an e-mail to customer support and there has been no response.  Really disappointing they don't respond.  This is somewhat critical since I am dead in the water until I can log in.  
            Did anyone find a resolution? 


            #6

            mdstevens4

              Posted 16 Dec 2022

              Unfortunately, the only resolution I've found is to use Visual Studio Code frown


              #7

              smercer

                Posted 16 Dec 2022

                No resolution, no response.  The only conclusion I can draw is that Welkin Suite is not longer a solvent company.  It is a shame, since they do have the best product amongst the other Apex developer platforms.


                Has anyone tried out the Code Builder beta from Salesforce Labs?  That's on my list to try out during my vacation.

                https://appexchange.salesforce.com/listingDetail?listingId=a0N3u00000Qsdi5EAB&tab=e


                #8

                mdstevens4

                  Posted 19 Dec 2022

                  Finally is working again for me!


                  Back to Bug reports


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