Hello,
I use Welkin Suite on my pc when I'm home and on my laptop when I'm working outside. But every time when I switch I have to login again and I'm logged out from the other. Hoe can I stay logged in on both systems?
Frank
Posted 15 Jun 2017 and edited 19 Feb 2018
Hello,
I use Welkin Suite on my pc when I'm home and on my laptop when I'm working outside. But every time when I switch I have to login again and I'm logged out from the other. Hoe can I stay logged in on both systems?
Frank
Posted 15 Jun 2017
Hi Frank,
Thank you for your question.
The active session for the IDE can be run on one device. This is why when you log in on another device, the previous session becomes inactive and you should log in again.
This is how the tracking mechanism is implemented.
We will consider implementing the option for easy re-login.
Regards,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
Posted 22 Jan 2018
Hello,
Is there any news about this?
Frank
Posted 22 Jan 2018
Hi Frank,
Thank you for your question.
At the moment we do not have updates on the situation you've mentioned. We are not able to allow simultaneous work with TWS on multiple devices at the same time.
Taking this into account, we have to track such kind of usage and take appropriate measures to avoid such usage.
At the same time, we do not see good ways how we can make life easier for those who respect the usage limitations while keeping ourself safe from any misuse.
But I'd want to ensure you, that we do not ignore such cases and we keep them in mind while working on licensing functionality.
Best Regards,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
Posted 23 Jan 2018
Hi Kate,
I don't work at 2 systems at the same time. It is either the laptop or the desktop. I switch a lot depending if I work at home or on site.
Frank
Posted 24 Jan 2018
Hi Frank,
Thank you for your response.
I understand your case, and, of course, not saying that you're using TWS on 2 devices at the same time :)
As I've posted earlier, we won't be able to do any significant changes in the approach in the nearest months, however, we'll think about ways how we can make your (and other users) life easier in such scenarios.
Best Regards,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
Posted 17 Feb 2018
Hi Kate,
one way to make life easier to people who respect the policy is to remember credentials on the login prompt, so that we don't have to fully enter them again and again.
Best,
Francesco
Posted 19 Feb 2018
Hi Francesco,
Thank you for your post.
We keep in our mind this option and we will consider adding it.
Have a nice week.
Regards,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
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