Hi GMGrimley,



Thank you for contacting us with this issue.

Can I please confirm some details with you:



- You are creating a custom menu using the "Customize..." button on the toolbar/menu bar. Is this correct?

- Does it disappear each time you close TWS or you have experienced this issue sometimes?

- If it disappears just sometimes - do you remember if TWS was updated at that time? (you might have "Changelog" window opened after starting TWS)

This information will help us to investigate and fix the issue you are faced.



Thank you,

Kate

- You are creating a custom menu using the "Customize..." button on the toolbar/menu bar. Is this correct?

[b]Yes, I did create a custom menu using Customize button in the toolbar/menu. This is in TWS for PC.[/b]



- Does it disappear each time you close TWS or you have experienced this issue sometimes?

[b]I created my first one, and upon close and restart of TWS, the menu was gone. I then tried again a few days later, and upon close and restart, the menu was gone again.[/b]



- If it disappears just sometimes - do you remember if TWS was updated at that time? (you might have "Changelog" window opened after starting TWS)

[b]I will try again with both the Mac and PC versions and monitor versions, but I didn't see a changelog nor did I update TWS. [/b]

Hi GMGrimley,

Thank you for your response.
Since the issue is not reproduced for us, I kindly ask you to follow the next steps to provide us with the additional information:
- Please send us your log files using the Help menu -> Report a Bug; you can paste the link to the current topic as a description and please make sure that the 'Attach Log Files' checkbox is enabled.

- Can you please launch The welkin Suite IDE using the 'Run as administrator' option? Please add the custom menu after this and check if this will stay after TWS restart.

Thank you for your collaboration greatly.
Best regards,
Kate

I manually updated Welkin to 1.0.31.4 and my custom menu has remained after closing and restarting.



Thanks!

Hi GMGrimley,

Thank you for your feedback.

Please contact us if the issue is reproduced in the future.



If you have any other questions or suggestions, please write us also. We will be glad to assist.

Best Regards,

Kate