One of our main goals has always been to give our users and supporters the best experience possible across the whole board, whether that be related to the actual tasks they are doing while using our IDE, interacting with our customer service, exploring some new features, exploring and purchasing our tool for the first time, or just even reading up on some of the educational material that we share with our users. However to be able to do all of this we need to make sure that we have the information at hand to accomplish this in the best ways, and give our users not only the correct, but also timely information that they need. So we made some changes to reflect what information we are collecting and made sure to highlight what our users need to do to make sure we can always be offering them the best customer care.
For our End-User Licensing Agreement, we wanted to add a statement to make sure that our users understood the need to keep updated with the most recent version of our IDE. For us to give the best Customer support that we can, it is important for our users to keep a watchful eye on if the IDE is up to date to the current versions . As most of our users know, we roll new versions out very regularly and quite often, and we are sure that most of you would agree, it can be at times almost impossible to offer great support if an outdated version is being used.
Now that we have brought you up to speed on the new changes, we hope you enjoy the new large spring release of The Welkin Suite Bloom, and we will continue to do our part to make sure that you have the timely and relevant information to have a great experience with us!